Family Help

Help for Families and Contestants

A first-time guide for choosing an organization, adding contestants, entering an event, choosing payment, and finding your registration later.

Start Here

Most families follow the same path the first time they register:

  1. Choose the correct organization.
  2. Create an account or sign in.
  3. Add or choose a contestant.
  4. Choose an event.
  5. Select entries.
  6. Review memberships, extras, and totals.
  7. Choose a payment method.
  8. Confirm the registration and review it later.

One family account can manage more than one contestant. An organization may call an event a Rodeo, Playday, Show, or another name. This Help page uses event for all of those.

Before You Begin

Not every organization asks for the same information, but it helps to have:

  • The correct organization selected.
  • The email and password for your family account, if you already have one.
  • Contestant name, birth date, contact information, and other profile details.
  • Membership information, if the organization requires membership.
  • Any check, cash, or online payment instructions from the organization.

Account, Organization, and Contestants

  • Your login account belongs to the adult or family managing the registration.
  • Contestants are separate profiles managed by that account.
  • One account may manage several contestants.
  • One account may access more than one organization.
  • Contestants, memberships, entries, and results are organization-specific.
  • A contestant added in one organization may need to be copied or added in another organization.

If a Contestant Is Missing

If a child was added before but does not appear:

  1. Confirm that you are in the correct organization.
  2. Look for any available copy suggestion for contestants from another organization.
  3. Contact the organization office if the contestant record still cannot be found.

Find the Correct Event

  • Start from the organization that is hosting the event.
  • Check the event date, location, registration window, fees, and office notes.
  • An organization may call the event a rodeo, playday, show, or another name.
  • You do not need an account to view public results or points.
  • If you do not see the event you expect, confirm the organization, season, event date, and registration window.
Find an Organization

Choose or Add a Contestant

  • Select an existing contestant profile when it appears for the organization.
  • Add a new contestant profile when needed.
  • Do not create a second profile simply because the contestant is not visible until you have checked the organization context.
  • Check spelling, age group, birth date, and contact details carefully before entering events.

Choose Entries and Review the Registration

  1. Choose or edit events, classes, groups, divisions, dates, or options.
  2. Review saved event entries for the contestant.
  3. Review memberships, tickets, or other extras when they apply.
  4. Confirm what is included in the total.

Saved Event Entries may remain while you are working, but the registration is not necessarily saved for the organization until the page confirms Registration Saved, online payment completes, or Save Registration is selected when that option is available.

Review Payment Instructions

  • Review the payment instructions shown on the Registration Summary. The available options may differ by organization and event.
  • Continue to Online Payment begins the online payment process.
  • Online payment may include an online convenience fee.
  • Follow any no-fee or offline payment instructions shown on the Registration Summary.
  • If the page offers Save Registration, selecting it saves the registration for the organization without completing online payment. Payment may still be due.
  • After a successful online payment, choose Done to return to Registered Entries.
  • To return later, open the same organization, go to My Toolbox, and under Entry choose the View [Event] Entries button. This opens the Registered Entries page.
  • Do not submit another payment only because a payment status has not updated immediately. Contact the organization office first.
  • Not every organization accepts every payment method.

Confirmation and Returning Later

  • Entered means the registration has been saved and is visible to the organization.
  • Payment may still be pending when check or cash is being used.
  • Confirmation may appear on screen, by email, or in Registered Entries, depending on the workflow.
  • To return later, open the same organization, go to My Toolbox, and under Entry choose the View [Event] Entries button. This opens the Registered Entries page.
  • Look in Registered Entries for any available edit or review options.
  • If no edit option appears, or registration has closed, contact the organization office.

Statuses and What They Mean

Status What it means What to do
Entered Registration is saved and visible to the organization. Review it in Registered Entries.
Paid Payment has been recorded or linked. No action is usually needed unless something looks wrong.
Included The charge is covered by a package, fixed fee, or included pricing. Review the total to confirm what is still due.
Payment Issue Payment needs attention. Contact the organization office before trying to pay again.
Checked In The registration has been cleared as paid or completed by staff. No additional payment action is normally needed.
Slack A special or additional competition time/date offered by the organization. Confirm that the selected time/date is correct.
Member 1 The contestant has qualifying paid membership in 1 to 4 distinct Series for the organization. No action is usually needed.
Member 5 The contestant has qualifying paid membership in 5 or more distinct Series for the organization. No action is usually needed.
Non Member The contestant has an unpaid or pending membership record for the current Series. Follow the organization's membership instructions if membership is required.
No Mem Status No membership status has been recorded yet. Review membership requirements or contact the office if this looks wrong.

Draws, Results, and Points

  • Draw: the running order. It may not appear until staff create or post it.
  • Results: recorded event placings or times.
  • Points: season or series standings calculated by the organization.
  • Results and points are often public and may not require signing in.
  • Draws, results, and points may change after office review, penalties, no-times, or corrections.
  • Contact the organization office if you believe a result is incorrect.

Phones and Downloads

  • Most public and family pages work on a phone.
  • Some tables may scroll inside their card.
  • If a document download does not open on your phone, check your browser Downloads.
  • Use App Center for installable SportEntry tools when your device supports them.

Getting Unstuck

Families Can Usually

  • Add contestant profiles.
  • Choose entries while registration is open.
  • Review saved registrations.
  • Use available edit options.
  • View results and points.

Contact the Office For

  • Duplicate contestant profiles.
  • Wrong-organization records.
  • Payment corrections or refunds.
  • Late entries or changes after registration closes.
  • Missing membership records.
  • Situations where no edit option is available.

Who to Contact

For entry questions, membership questions, payment review, corrections, refunds, or late registration, contact the event office or organization directly.

Include the organization name, event name, contestant name, account email, and any payment date or confirmation information when you ask for help.

Last updated: July 11, 2026